Customer Services

As your trusted partner, we provide comprehensive service and customer support to ensure optimal performance of your installed equipment so that you can provide excellent patient care as well as achieve your business objectives.

Site Planning Services

We provide site planning and site preparation guidelines suited for each imaging modality. These plans and design guidelines are designed to ensure that hospital space is optimally utilized, patients are properly and safely handled and high workflow efficiency is achieved and that the equipment is correctly sited for its full performance.

Installation Services

We have factory-trained and experienced Service Engineers who have the skill and expertise to install the equipment expediently and in accordance with the Canon Medical Systems Corporation installation procedures and operational and safety checks protocols. We make certain that the equipment is properly installed to guarantee reliable and safe operation and to ensure that the imaging system provide consistent diagnostic results as well as robust revenue generation.

Operation Support & Training

After completion of the installation of the system, our highly-specialized Application Specialists conduct on-site user and operations training. Integrated in these training programs are basic machine operation and safe usage of the system and clinical software applications.

Follow-through visits to installed sites are made to check on image quality and optimal usage of the clinical software.

Maintenance and Repair

Our factory-trained and experienced Service Engineers carry out contract-based periodic maintenance and corrective-repair services of the equipment to ensure that the system continuously operate safely and reliably with high machine uptime.

We offer various types of maintenance service programs that are tailored to specific customer’s need and budget requirements.

We carry and maintain in our local inventory factory-recommended spare parts to support parts requirements for repair and corrective works.


Project Feasibility Studies and Financing Linkage

To help you protect your financial resources we can prepare and provide project feasibility studies so that you can make good investment decisions.

In cooperation with leading financial and leasing institutions, we can assist you fund the acquisition of diagnostic imaging systems through various types of bank loans and lease-purchase packages.

Philippine Medical Systems
Suite 4A, Vernida I Condominium
120 Amorsolo St. Legaspi Village, Makati City
Tel: +632 892-4944 to 47
Fax: +632 750-8882